FREQUENTLY ASKED QUESTIONS

BOOK ROOMS

GAME PLAY:

What are escape rooms?

Escape games are a new, live, challenging form of entertainment.  Small groups of people (anywhere from 2 to 12) work together to solve puzzles, answer riddles, crack codes, unlock locks, and solve mysteries, all with one goal in mind: escape the room in 60 minutes or less.  Work together with your team of friends, family, or co-workers to overcome obstacles on your way to success!  Each room has a distinct theme and a different set of challenges.  Do YOU have what it takes to escape?

Are we really locked in?

No.  For safety reasons, the rooms can be exited at any time, though if you do so you may be required to remain outside until the game has finished.

What should I bring?

You need nothing besides your wits, your enthusiasm, and your desire for a fun challenge.  Everything you need to solve the puzzles will be found in the rooms themselves.  Players are not allowed to bring in or use anything that might help them.  There are lockable storage bins in each room in case you need to deposit items until the round is over.  Your room guide will be the only one with the key and will lock or unlock the bin at the beginning and end of the game.

Is there an age limit?

Our games are designed for people 12 years and older; anyone under 14 must be accompanied by an adult player.

How far in advance should we arrive for our game?

We ask that all players arrive 15 minutes early to ensure all members are signed in and ready at the allotted start time.  Our games start promptly.

How many people are in each escape room?

Our rooms are designed for 2 to 12 players, depending on the room.  The booking page will show you the number of slots open and the maximum available.

Will there be other people in our room?

Unless you book all the available slots in your room at that time slot, there may be other players joining you.  Get to know some new people!  Your new friends may have skills or strengths that supplement your own.

What if we get stuck trying to solve a puzzle?

Before each game begins, groups are asked if they wish to play in normal mode, with three free hints or hardcore mode, meaning absolutely no hints.  Players in normal mode can ask for additional hints beyond the three free ones, but each request will add to their final time.  Both normal and hardcore times are recorded, and we keep a ranked leader board for each game room.  Throughout the year we have contests and offer prizes to groups that finish fastest in each room, in both hardcore and normal modes.

How long is each game?

Each game is one hour.  However, we ask that players arrive 15 minutes early, and groups will often stay for a few minutes after the game to take pictures in our lobby, relish their victories, or lick their wounds.  The total time you spend here may be around an hour and a half, on average.

Can we take photographs inside the rooms?

Sorry, but to preserve the integrity of our rooms we do not allow photographs or video in any of the game rooms. You are more than welcome to take pictures of your team in our lobby.

BOOKING ROOMS:

How do I book a room?

Click on the BOOK NOW box above or on the tab at the top of the page and you will be directed to a page where you can choose a date, time, and room.

How do I redeem a gift certificate?

Gift certificates can be redeemed during the checkout process.  When you are prompted for your form of payment, look for the Gift Certificate box.

Should we book in advance?

We strongly recommend our players book in advance.  Our rooms can fill up quickly.

How can we book multiple people at the same time?

When you choose a room, date, and time, you will have the option to choose the number of people you wish to book for.  Simply change the number from “1” to your desired number.

How do we pay for rooms?

Our rooms are booked through our online booking page, which can be accessed on any of our web pages by clicking on the BOOK A ROOM button.  We accept all major credit cards.

Are there refunds?

All of our rooms are non-refundable.  If you contact us 24 hours in advance, we will work with you to change your reservation to a later, open slot.

Can escape rooms be booked for corporate or group events?

Absolutely!  If you are scheduling a large group event where you might want to book a few or all of the rooms simultaneously OR within a block of time, simply contact us and let us know what you need.  We are also able to open outside of our normal operating hours for large group events.

MORE:

Is there parking available?

Yes!  We have plenty of parking available.

Can we bring food or drink into the game room?

Sorry, but to protect our puzzles we ask that you leave any food or beverages behind before starting your escape.

Are the games physically demanding?

Our games require more brains and teamwork than individual brawn, but some of the puzzles do require some physical manipulation.  If you are concerned about these issues, please contact us and let us know your needs and we will work to find an escape room that suits you.